Terms & Conditions
Version 1.2 · Effective from 9 June 2026
Privacy Policy
Version 1.4 · Effective from 11 June 2026
Added encryption-at-rest specifics (FormData/TOTP/CusFiles AES-256-GCM), IP anonymisation disclosure, self-service deletion/export note, 72-hour breach notification statement. Corrected cookie preference retention from 180 to 90 days.
Data Processing Agreement
Version 1.1 · Effective from 15 May 2026
Acceptable Use Policy
Version 1.1 · Effective from 9 June 2026
Refund & Cancellation Policy
Version 1.1 · Effective from 9 June 2026
Service Level & Support Policy
Version 1.1 · Effective from 9 June 2026
Data Retention Schedule
Version 1.3 · Effective from 11 June 2026
Replaced vague "limited operational period" log retention row with specific periods enforced by automated trim cron: 90 days for access/activity/page-visit logs, 365 days for edit/error logs. Added indefinite-retention rows for policy agreements, admin audit log, and breach register.
Sub-processors
Version 1.1 · Effective from 9 June 2026
Accessibility Statement
Version 1.1 · Effective from 9 June 2026
Cookie Policy
Version 1.2 · Effective from 11 June 2026
Corrected cookie preference storage retention from 180 days to 90 days.
Security & Trust
Version 1.3 · Effective from 11 June 2026
Updated data protection section: FormData now encrypted with AES-256-GCM (removed outdated "not currently encrypted" caveat). Added TOTP secret encryption, backup encryption, admin audit trail, and breach register statements.
Cookie settings
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