Policies

Legal, privacy, security and accessibility information for Straight2PDF.

Current published policy versions are shown where available.

Terms & Conditions

Version 1.3 · Effective from 28 September 2026

Billing through Stripe instead of PayPal, add-ons on the same subscription, cancelling from the Billing page, and top-ups bought from Billing.

Privacy Policy

Version 1.9 · Effective from 1 October 2026

Added our ICO registration reference (ZA927889).

Data Processing Agreement

Version 1.3 · Effective from 1 October 2026

Location data recorded by the mobile app added to the data types, with the customer's duty to tell staff. HTTPS always used. Typo fixes.

Acceptable Use Policy

Version 1.2 · Effective from 1 October 2026

Good-faith security research that follows our responsible disclosure guidelines is allowed.

Refund & Cancellation Policy

Version 1.2 · Effective from 28 September 2026

Payments through Stripe instead of PayPal, cancelling from the Billing page, what happens at the end of a cancelled period, top-ups and add-ons.

Service Level & Support Policy

Version 1.1 · Effective from 9 June 2026

Data Retention Schedule

Version 1.5 · Effective from 1 October 2026

Backups: added the nightly copy kept on a separate 24host.uk server in the UK for 30 days.

Sub-processors

Version 1.6 · Effective from 1 October 2026

24host.uk: the nightly backup copy on a separate UK server, kept for 30 days, is now mentioned.

Accessibility Statement

Version 1.1 · Effective from 9 June 2026

Cookie Policy

Version 1.4 · Effective from 15 October 2026

Added the S2P_TRUSTED cookie, set only when you choose to skip the 2FA code on a computer for 30 days.

Security & Trust