Refund & Cancellation Policy

This policy explains how cancellations and refund requests are handled for Straight2PDF subscriptions operated by WFA Support Ltd. It should be read alongside our Terms and Conditions.

1. Subscription billing

Straight2PDF subscriptions are billed according to the plan selected at registration or agreed with the customer. Paid plans are billed monthly per company, plus VAT where applicable. Card payments are processed by Stripe, our payment provider. Some customers are invoiced instead, by written agreement. Billing cycles normally start from the subscription start date unless agreed otherwise.

Prices are shown exclusive of VAT unless stated otherwise. VAT may be added where applicable.

2. Cancelling a subscription

• You may cancel at any time. If you pay by card, open Billing in your account and choose Manage billing; otherwise, contact us.
• A cancelled card subscription stays active until the end of the period you have already paid for. On that date your account moves to the Free plan and paid add-ons stop.
• Cancellation stops future billing from the next applicable billing period.
• You remain responsible for charges already incurred before cancellation takes effect.

3. Refunds

Subscription fees are generally non-refundable once a paid billing period has started, except where required by law or where we agree otherwise at our discretion. We will consider refund requests fairly, particularly where:

• you were charged in error;
• a duplicate payment was taken;
• you cancelled but were billed again due to a processing issue; or
• the service was materially unavailable due to an issue within our control.

4. Trials, promotions and plan changes

If a trial or promotional offer applies, the terms shown at signup or in the offer will apply. No payment is taken for a no-card trial unless a paid plan is agreed or set up. Plan upgrades, downgrades or usage changes may affect future billing from the next billing cycle unless stated otherwise. Public signup or manual setup availability may be paused or handled separately.

Top-up packs bought from the Billing page apply to the current billing period only and are non-refundable once bought, unless required by law or agreed by us in writing. Top-ups arranged for Business or invoiced customers may be subject to separate agreed pricing on the same terms.

Add-ons (such as Timesheet & HR and API access) can be added or removed from the Billing page. Adding one is charged pro rata on your next bill; removing one credits the unused time to your next bill.

5. Failed payments

If payment fails, we may notify you, retry payment, restrict account functionality or suspend access until payment is resolved. We will aim to avoid unnecessary disruption where possible.

6. Data after cancellation

After cancellation, access to the service may be limited or removed. Please export or download any required data before cancellation takes effect. Data retention and deletion are handled in line with our Privacy Policy, DPA and Data Retention Schedule.

7. Contact

For cancellation or refund questions, please contact support@straight2pdf.co.uk.